Have a correction, a question about our research, a technical problem or a relevant business enquiry? You can contact the eCasinoExplorer editorial team by email.
Email: info@ecasinoexplorer.com
What you can contact us about
We welcome messages that help us improve the accuracy, usefulness and transparency of the website. The clearest enquiries usually fall into one of the categories below.
| Reason for contacting us | What to include in your email |
|---|---|
| Correction or outdated information | The page URL, the exact statement in question and a reliable source supporting the correction |
| Casino data or review feedback | The casino name, relevant country, licence or operator details, and the evidence you believe we should examine |
| Player experience or complaint | A concise timeline, the operator’s response and non-sensitive supporting evidence |
| Technical or accessibility issue | The affected URL, device and browser used, what happened and, if useful, a screenshot |
| Privacy request | Use “Privacy request” in the subject line and describe the right or information your request concerns |
| Partnership, media or commercial enquiry | Your name, organisation, website, proposal and any relevant disclosure requirements |
Corrections and factual challenges
If you believe a casino review, guide, comparison or data point is inaccurate, please tell us precisely what should be checked. A useful correction email identifies the affected page, quotes or describes the disputed claim, explains why it may be wrong and links to primary evidence where possible.
Strong evidence may include a current regulator entry, an operator’s official terms, a dated policy document, a payment-method page, a formal decision or another verifiable original source. Screenshots can provide useful context, but please include the page address and date because casino terms and availability can change by country and over time.
We assess corrections under our Editorial Policy and use the evidence standards explained in our Casino Data Sources policy. A message from a casino, affiliate partner or player does not automatically establish that a claim is true or false; we review the underlying evidence before changing published content.
Player complaints and casino disputes
You may tell us about a withdrawal delay, account restriction, bonus dispute, KYC problem, self-exclusion failure or another player-protection concern. Credible reports can help us identify issues that deserve further research or an update to a review.
However, eCasinoExplorer is not a casino, payment provider, regulator, court, ombudsman or alternative dispute-resolution service. We cannot access player accounts, return funds, cancel transactions, approve withdrawals, unlock balances or compel an operator to act. Contacting us does not replace contacting the casino, its named dispute-resolution body or the regulator responsible for the relevant licence.
When describing a dispute, provide a short factual timeline and explain which steps you have already taken. Do not email passwords, one-time codes, seed phrases, full payment-card numbers, bank login details, unredacted identity documents or other information that could expose your account or identity. If a document is genuinely relevant, remove unnecessary personal and financial details before sending it.
Responsible gambling and urgent help
Our inbox is not a crisis service and should not be used as the first point of contact when gambling is causing immediate harm. We cannot provide individual medical, psychological, legal or financial advice.
If you are losing control, stop gambling, avoid further deposits, use the operator’s time-out or self-exclusion tools and contact an appropriate support service in your country. Our Terms and Responsible Gambling page explains practical protective steps and links to independent support resources. If you or another person is in immediate danger, contact the emergency services where you are located.
Business, affiliate and media enquiries
Casinos, software providers, regulators, researchers, journalists and other relevant organisations may contact us with verifiable information or a clearly described proposal. Commercial contact does not guarantee coverage, a listing, a favourable review, a particular rating or the removal of a documented criticism.
Please identify the organisation you represent and disclose the purpose of the message. If a proposal involves payment, affiliate tracking, sponsored content, product access or another material relationship, state that clearly at the beginning. Our approach to commercial relationships is explained in the Casino Affiliate Disclosure.
We do not accept arrangements that require hidden advertising, guaranteed positive conclusions, fabricated player opinions, undisclosed links or editorial approval by an advertiser. Sending a press release or marketing claim does not make it a verified source.
Privacy and email safety
When you email us, we receive the information contained in your message as well as standard email metadata. Send only the information needed for your enquiry. Our handling of contact information and privacy requests is described in the Privacy Policy.
For security, eCasinoExplorer will never ask by email for your casino password, banking password, one-time authentication code, cryptocurrency seed phrase or a payment to “release” gambling funds. We do not operate player accounts and cannot collect deposits or process withdrawals. Treat any message claiming otherwise as suspicious and verify that the sender’s address uses the exact ecasinoexplorer.com domain.
What happens after you email us
Messages are reviewed according to relevance, evidence and editorial priority. We aim to read legitimate enquiries, but we cannot guarantee a personal reply, a specific response time, publication of submitted material or the outcome requested by the sender. Repeated messages do not move an enquiry ahead of well-documented corrections or urgent safety issues.
We may ask for clarification or additional non-sensitive evidence. We may also decide that no change is required if the published statement is supported by stronger or more current evidence. Where a material error is confirmed, we handle the update in line with our editorial corrections process.
How to write a useful email
- Use a specific subject line, such as “Correction: [page title]” or “Technical issue: [page URL]”.
- Keep the opening summary short and state what you want us to review.
- Include direct links and dates rather than general claims.
- Separate facts you can document from your own opinion or experience.
- Remove passwords, identity numbers and unnecessary financial information.
- Tell us whether you represent a casino, agency, affiliate network or other interested party.
Ready to contact us? Email info@ecasinoexplorer.com.
eCasinoExplorer publishes independent information for adults aged 18 and over. Gambling involves a real risk of financial loss. We do not accept bets, hold player funds or guarantee casino outcomes.